Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kaleena Mccarn

Kaleena Mccarn

March 28, 2025

5  out of  5
rating by Kaleena Mccarn
"Lacee Parrott was timely and caring when helping me with a claim for my vehicle! She always makes sure I understand my policies and provides amazing customer service! It’s always a pleasure speaking with her!"
Profile photo of Patricia Scott

Patricia Scott

February 20, 2025

5  out of  5
rating by Patricia Scott
"Jennifer was so very helpful this afternoon. I couldn’t figure out who needed to do what she was patient friendly and didn’t make me feel like I was a bother! Great job Jennifer I hope I get you every time I call! Or at least all are just like you!!!!"
We responded:
"Patricia, the kind feedback you have provided is music to our ears! Thank you for your continued business. We will work hard for your business each day. - Gary"
Profile photo of Kate Asquith

Kate Asquith

February 19, 2025

5  out of  5
rating by Kate Asquith
"Great experience with this office for nearly 10 years. Especially grateful to our experience with Lacee recently insuring our home."
We responded:
"Kate, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Gary"
Profile photo of Therese Virserius

Therese Virserius

February 10, 2025

5  out of  5
rating by Therese Virserius
"Chris Dollens is simply outstanding! His professionalism, expertise, and attention to detail set him apart. He goes above and beyond to ensure everything runs smoothly, making the entire process seamless and stress-free. His dedication and commitment to excellence are truly impressive. If you're looking for someone who delivers top-notch results with integrity and efficiency, Chris is the best! Highly recommend!"
We responded:
"Therese, our team will be here to give you constant insurance support whenever you’re in need. Please know your business is extremely important to all of us! - Gary"
Profile photo of Eunice Baskfield

Eunice Baskfield

February 3, 2025

5  out of  5
rating by Eunice Baskfield
"I was very pleased with the quick response. The staff at Gary Albert's office was very helpful and professional."
We responded:
"Eunice, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Gary "
Profile photo of Adrienne Weinberger

Adrienne Weinberger

January 30, 2025

5  out of  5
rating by Adrienne Weinberger
"Jennifer was prompt and terrific! We have had only good service and have been with Gary Albert for many years!"
We responded:
"Thank you for your feedback, Adrienne! We’re so pleased to hear that you feel supported by our team. Your kind words mean everything to us, and we’re here whenever you need assistance! - Gary "
Profile photo of Trinity P

Trinity P

January 28, 2025

5  out of  5
rating by Trinity P
"Lacee Parrott is an amazing agent and saved me so much by switching over to the agency."
We responded:
"Thank you for your feedback, Trinity! We're so glad to hear that you had a positive insurance experience! - Gary "
Profile photo of Lee Wood

Lee Wood

January 17, 2025

5  out of  5
rating by Lee Wood
"I called Gary’s office to ask for insurance quotes. Lacee Parrott in Gary’s office answered all of my questions efficiently and professionally. She produced quotes for three policies within a day, I would highly recommend Lacee."
We responded:
"Thank you Lee! Lacee is so passionate about serving our customers and will be thrilled to see this review! Thank you for letting us take care of you today!"
Profile photo of Cameron Moore

Cameron Moore

November 2, 2024

5  out of  5
rating by Cameron Moore
"Impressive customer service and attention to detail. I appreciated the conscientious effort to ensure I was fully covered at a reasonable cost. I would highly recommend Chris McGarhen!"
We responded:
"Cameron, I’m so glad that you took the time to share this positive experience with us. We will always work hard to keep your business. - Gary"
Profile photo of Dennis Brown

Dennis Brown

October 30, 2024

5  out of  5
rating by Dennis Brown
"Everyone at Gary Albert’s office has been very helpful with our coverage after our move to the area. We look forward to having Gary and his associates assist us in the future."
We responded:
"Thank you Dennis for trusting us to take care of you and your family! We’ll share this in our morning meeting, the team will be thrilled to see this!"
Profile photo of Andre Morgan

Andre Morgan

October 21, 2024

1  out of  5
rating by Andre Morgan
"Wanna know why they charge us so much? It’s so they can pay all these NFL stars to appear in their stupid, cringe commercials. That is NOT what we are paying for, we pay to cover ourselves if there’s ever an accident. I will forever tell everyone to avoid State Farm at all costs. Google it if you don’t believe me, they look for any loophole to deny a claim but they have money to throw at Patrick Mahomes for all those stupid cringe not-funny commercials. This company should be disbanded, and Gary Albert is a cog in that machine."
We responded:
"Andre, our office does not have any records that you are a policy holder with us, we take note of all calls and quotes that come in and I am unable to find you in our system. If there is anything I can do to assist you please feel free to give me a call at our office. Thank you. - Gary"
Profile photo of Jo Shotwell

Jo Shotwell

August 29, 2024

5  out of  5
rating by Jo Shotwell
"I had the pleasure of having help from Lacee Parrott today. She was so patient and knowledgeable. Answered all my questions and was a huge help..I really appreciated her. State Farm is blessed to have her there"
We responded:
"Yes we are, and thank you for letting us take care of you!!!!"
Profile photo of Willow Branch Flowers

Willow Branch Flowers

July 30, 2024

5  out of  5
rating by Willow Branch Flowers
"Lacee helped me with auto insurance and was so helpful, friendly and professional. 👍🏼"
We responded:
"Hello, you deserve a top notch experience always! Thank you for sharing positive feedback with my team and I! - Gary"
Profile photo of Mary Boyd

Mary Boyd

June 6, 2024

5  out of  5
rating by Mary Boyd
"Lacey was extremely helpful and was able to work around my computer /cell phone complications. She was very patient and I appreciated that. Thank you Lacey."
We responded:
"Thank you!! We’ll make sure she sees this, it will make her day!! Thank you for letting us take care of you…"
Profile photo of Sarah Phillips

Sarah Phillips

March 15, 2024

5  out of  5
rating by Sarah Phillips
"Fast and cheap! I decided last night that I wanted to switch from Progressive and Johnny Williamson helped me get it set-up within the day. Turns out I am saving 2/3 of what I was previously paying"
We responded:
"Thank you for your kind review, Sarah! We are so glad my team and I could help you and were able to make your insurance experience a smooth one. Welcome to State Farm! "
Profile photo of Christian Wernz

Christian Wernz

January 27, 2024

1  out of  5
rating by Christian Wernz
"Not impressed. Claimed they don't send quotes out by email. Really?! Then during phone call, they said they can send, upon my insistence. Agent became unusually pushy to move forward on the deal to the point where I just had to hang up...Not what I expected from a State Farm Agent. Response to comment: pushy sales tactics and stalking level follow up calls to the point where I considered blocking the number. I think this specific agent needs re-training. And Gary, may I suggest you don’t add injury to insult with your response. A sincere apology would have been the classy move. Had to change two stars to one. Response to edited response: much better"
We responded:
"Thank you for your feedback of your experience with our office and I’m sorry you feel this way. I will accept that we are thorough (we don’t just send blind emails of quotes without learning more about our customers and their needs), and no one likes to be around “pushy” people, us included. If you like the quotes that were prepared for you, just let me know and I’ll personally forward them to another State Farm office to take things from here. Have a great weekend, Gary. "
Profile photo of Heather Allen

Heather Allen

November 30, 2023

5  out of  5
rating by Heather Allen
"I have had Gary Albert as my Agent for as long as he has been in cville. He has a great staff especially Karen. She is always my go to person. She is smart and always on top of everything."
We responded:
"Heather, thank you so much for taking the time to write us this kind review! I’m so glad you love Karen as much as we do! "
Profile photo of Angela Carr

Angela Carr

November 22, 2023

5  out of  5
rating by Angela Carr
"I have been with State Farm for over 10 years. They have been the very best in service. I give 5 Stars to them. Thank you Gary Albert and the team for all of your great service. Keep up the good work."
We responded:
"Thank you so much, Angela! We are so thankful for your kind words and the opportunity to be there for you. "
Profile photo of Abby Anderson

Abby Anderson

November 17, 2023

5  out of  5
rating by Abby Anderson
"Extremely helpful staff! Always willing to help answer any questions. I've been using them for years, and refuse to go anywhere else. They help our drivers at Dominos receive decent coverage for far less than their competitors. I send any drivers we have their way because they are just the best!"
We responded:
"Thank you Abby, this is so kind of you. We’re grateful to be your insurance provider. "
Profile photo of Jamie Robinette

Jamie Robinette

November 2, 2023

5  out of  5
rating by Jamie Robinette
"I contacted Gary's office for a question about car insurance changes made by Virginia. My call was taken by Willa Kaye, who was well informed, explained clearly, and, very important, was friendly and patient with my questions. I don't say this lightly, but I would rank her as an outstanding asset in Gary's office."
We responded:
"Thank you Jamie, Willa was so happy to read this! We’re grateful for you and always here for you!"
Profile photo of A Sawyer

A Sawyer

October 19, 2023

1  out of  5
rating by A Sawyer
"This place is a joke! They overcharge and can’t seem to get their act together. Get insurance anywhere but State Farm!!!! God forbid if you get in an accident, you have to use the repair shop they tell you to use, not one of your choosing."
We responded:
"I’m sorry to read this review given the conversations you’ve had with our office. We will remain professional and respect your privacy, and not comment further in a public forum on this matter. As always we are available to speak further about your concerns and hopefully you’ll have a change of heart about the work that we do for our customers. "
Profile photo of William Jackson

William Jackson

October 13, 2023

4  out of  5
rating by William Jackson
"They are really on top of it all!! Prompt, concerned, business savvy. If you really want your concerns addressed in a timely manner, call Gary and his staff. They will get you where you need to be."
We responded:
"Thank you so much for your kind review, William! We are always here for you! "
Profile photo of David Miller

David Miller

September 26, 2023

5  out of  5
rating by David Miller
"Gary Albert has been my State Farm Agent for many years and I can say with all confidence that he and his staff have always gone the extra mile to provide exceptional and professional service."
We responded:
"Thank you David, it’s been a pleasure taking care of you and your family over the years!"
Profile photo of Mary Ann Winecoff

Mary Ann Winecoff

August 22, 2023

5  out of  5
rating by Mary Ann Winecoff
"This has been the most painless insurance experience of my life! Jennifer Knight has been so very responsive and friendly and moved each step along quickly and efficiently. Many, many thanks!"
We responded:
"Thank you so much for the compliment, Mary! I’m so happy we were able to help! "
Profile photo of Charles Newton

Charles Newton

March 14, 2023

5  out of  5
rating by Charles Newton
"I trust Karen."
We responded:
"Thanks Chuck!"