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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cameron Moore

November 2, 2024

5  out of  5
rating by Cameron Moore
"Impressive customer service and attention to detail. I appreciated the conscientious effort to ensure I was fully covered at a reasonable cost. I would highly recommend Chris McGarhen!"
We responded:
"Cameron, I’m so glad that you took the time to share this positive experience with us. We will always work hard to keep your business. - Gary"
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Dennis Brown

October 30, 2024

5  out of  5
rating by Dennis Brown
"Everyone at Gary Albert’s office has been very helpful with our coverage after our move to the area. We look forward to having Gary and his associates assist us in the future."
We responded:
"Thank you Dennis for trusting us to take care of you and your family! We’ll share this in our morning meeting, the team will be thrilled to see this!"
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Andre Morgan

October 21, 2024

1  out of  5
rating by Andre Morgan
"Wanna know why they charge us so much? It’s so they can pay all these NFL stars to appear in their stupid, cringe commercials. That is NOT what we are paying for, we pay to cover ourselves if there’s ever an accident. I will forever tell everyone to avoid State Farm at all costs. Google it if you don’t believe me, they look for any loophole to deny a claim but they have money to throw at Patrick Mahomes for all those stupid cringe not-funny commercials. This company should be disbanded, and Gary Albert is a cog in that machine."
We responded:
"Andre, our office does not have any records that you are a policy holder with us, we take note of all calls and quotes that come in and I am unable to find you in our system. If there is anything I can do to assist you please feel free to give me a call at our office. Thank you. - Gary"
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Jo Shotwell

August 29, 2024

5  out of  5
rating by Jo Shotwell
"I had the pleasure of having help from Lacee Parrott today. She was so patient and knowledgeable. Answered all my questions and was a huge help..I really appreciated her. State Farm is blessed to have her there"
We responded:
"Yes we are, and thank you for letting us take care of you!!!!"
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Willow Branch Flowers

July 30, 2024

5  out of  5
rating by Willow Branch Flowers
"Lacee helped me with auto insurance and was so helpful, friendly and professional. 👍🏼"
We responded:
"Hello, you deserve a top notch experience always! Thank you for sharing positive feedback with my team and I! - Gary"
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Mary Boyd

June 6, 2024

5  out of  5
rating by Mary Boyd
"Lacey was extremely helpful and was able to work around my computer /cell phone complications. She was very patient and I appreciated that. Thank you Lacey."
We responded:
"Thank you!! We’ll make sure she sees this, it will make her day!! Thank you for letting us take care of you…"
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Sarah Phillips

March 15, 2024

5  out of  5
rating by Sarah Phillips
"Fast and cheap! I decided last night that I wanted to switch from Progressive and Johnny Williamson helped me get it set-up within the day. Turns out I am saving 2/3 of what I was previously paying"
We responded:
"Thank you for your kind review, Sarah! We are so glad my team and I could help you and were able to make your insurance experience a smooth one. Welcome to State Farm! "
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Christian Wernz

January 27, 2024

1  out of  5
rating by Christian Wernz
"Not impressed. Claimed they don't send quotes out by email. Really?! Then during phone call, they said they can send, upon my insistence. Agent became unusually pushy to move forward on the deal to the point where I just had to hang up...Not what I expected from a State Farm Agent. Response to comment: pushy sales tactics and stalking level follow up calls to the point where I considered blocking the number. I think this specific agent needs re-training. And Gary, may I suggest you don’t add injury to insult with your response. A sincere apology would have been the classy move. Had to change two stars to one. Response to edited response: much better"
We responded:
"Thank you for your feedback of your experience with our office and I’m sorry you feel this way. I will accept that we are thorough (we don’t just send blind emails of quotes without learning more about our customers and their needs), and no one likes to be around “pushy” people, us included. If you like the quotes that were prepared for you, just let me know and I’ll personally forward them to another State Farm office to take things from here. Have a great weekend, Gary. "
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Heather Allen

November 30, 2023

5  out of  5
rating by Heather Allen
"I have had Gary Albert as my Agent for as long as he has been in cville. He has a great staff especially Karen. She is always my go to person. She is smart and always on top of everything."
We responded:
"Heather, thank you so much for taking the time to write us this kind review! I’m so glad you love Karen as much as we do! "
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Angela Carr

November 22, 2023

5  out of  5
rating by Angela Carr
"I have been with State Farm for over 10 years. They have been the very best in service. I give 5 Stars to them. Thank you Gary Albert and the team for all of your great service. Keep up the good work."
We responded:
"Thank you so much, Angela! We are so thankful for your kind words and the opportunity to be there for you. "
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Abby Anderson

November 17, 2023

5  out of  5
rating by Abby Anderson
"Extremely helpful staff! Always willing to help answer any questions. I've been using them for years, and refuse to go anywhere else. They help our drivers at Dominos receive decent coverage for far less than their competitors. I send any drivers we have their way because they are just the best!"
We responded:
"Thank you Abby, this is so kind of you. We’re grateful to be your insurance provider. "
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Jamie Robinette

November 2, 2023

5  out of  5
rating by Jamie Robinette
"I contacted Gary's office for a question about car insurance changes made by Virginia. My call was taken by Willa Kaye, who was well informed, explained clearly, and, very important, was friendly and patient with my questions. I don't say this lightly, but I would rank her as an outstanding asset in Gary's office."
We responded:
"Thank you Jamie, Willa was so happy to read this! We’re grateful for you and always here for you!"
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A Sawyer

October 19, 2023

1  out of  5
rating by A Sawyer
"This place is a joke! They overcharge and can’t seem to get their act together. Get insurance anywhere but State Farm!!!! God forbid if you get in an accident, you have to use the repair shop they tell you to use, not one of your choosing."
We responded:
"I’m sorry to read this review given the conversations you’ve had with our office. We will remain professional and respect your privacy, and not comment further in a public forum on this matter. As always we are available to speak further about your concerns and hopefully you’ll have a change of heart about the work that we do for our customers. "
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William Jackson

October 13, 2023

4  out of  5
rating by William Jackson
"They are really on top of it all!! Prompt, concerned, business savvy. If you really want your concerns addressed in a timely manner, call Gary and his staff. They will get you where you need to be."
We responded:
"Thank you so much for your kind review, William! We are always here for you! "
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David Miller

September 26, 2023

5  out of  5
rating by David Miller
"Gary Albert has been my State Farm Agent for many years and I can say with all confidence that he and his staff have always gone the extra mile to provide exceptional and professional service."
We responded:
"Thank you David, it’s been a pleasure taking care of you and your family over the years!"
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Mary Ann Winecoff

August 22, 2023

5  out of  5
rating by Mary Ann Winecoff
"This has been the most painless insurance experience of my life! Jennifer Knight has been so very responsive and friendly and moved each step along quickly and efficiently. Many, many thanks!"
We responded:
"Thank you so much for the compliment, Mary! I’m so happy we were able to help! "
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Ryan Vander Veen

May 9, 2023

5  out of  5
rating by Ryan Vander Veen
"Gary is awesome."
We responded:
"Ryan is awesome"
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Charles Newton

March 14, 2023

5  out of  5
rating by Charles Newton
"I trust Karen."
We responded:
"Thanks Chuck!"
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C.Z Encarnation

March 2, 2023

5  out of  5
rating by C.Z Encarnation
"Melly Figueroa made getting all my insurance needs easy and hassle free . Explains everything and helped me choose what would be the best for me and my family. Thanks Melly !!"
We responded:
"We’re so glad that Melly was able to help you! Thank you so much for the kind review. "
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Beverly Smart

February 22, 2023

5  out of  5
rating by Beverly Smart
"Melly Figueroa has always helped answer my questions and file claims quickly giving you ease that everything will be taken care of. Exceptional Service!"
We responded:
"Thank you Bev for letting us take care of you over the years! "
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Amy Bower

February 15, 2023

5  out of  5
rating by Amy Bower
"They continue to go above and beyond . . .always making sure we are getting the best rates and always there when we need them."
We responded:
"Amy, thank you so much for the kind words! We are always happy to help!"
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Sarah Wayland Smith

January 19, 2023

5  out of  5
rating by Sarah Wayland Smith
"I have always had the best experiences with Gary Albert's office. Both their insurance and cutomer service is top notch and appreciated."
We responded:
"Thank you Sarah for sharing your experience with us, really means a lot to us!"
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Brad Dixon

January 10, 2023

5  out of  5
rating by Brad Dixon
"Kevin did a great job explaining the different life insurance policies. It’s not just selling a policy. It’s selling peace of mind for your family in case of what if…. The office was busy. There were customers of all ages that came in to talk. It’s very family oriented, and it’s nice to see people truly taken care of. I would definitely recommend Gary’s office at Lake Monticello for all your needs. They will definitely get mine when I return."
We responded:
"Thank you Brad! We’re fortunate to have Kevin on our team and family values are at the core of our team. I’m glad we were able to help!"
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Tamera Fortune

November 18, 2022

1  out of  5
rating by Tamera Fortune
"No agent should hold their customer accountable for a mistake that their employee made. If you request coverages they should be added when requested. As a customer I should not have to hold the hand of the person responsible for processing requests. No apology or accountability. Just a bunch of excuses."
We responded:
"Hi Tamara, I'm sorry there was a communication breakdown. Out of respect for you and your privacy, I won't go into any detail about your insurance coverage or changes you've requested to your policies here publicly. We do document conversations you've had with our office regarding your coverage selections and I'm happy to review that with you at your convenience. Please give the office a call, I look forward to speaking with you. "
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Petra Burgos

November 2, 2022

5  out of  5
rating by Petra Burgos
"Such a great conversation very informative! Looking forward to more"
We responded:
"It was so great talking with you Petra! Thank you for letting us take care of you and your family."